Computer
Services
Adjunct Faculty Support
TVC Computer Labs
Technical Support Contact Information
Our labs at TVC are supported through TVC's own Help Desk personnel. If you have technical support needs for your class you should fill out and submit a help request form at www.tvc.uaf.edu/help, more urgent needs can be satisfied by calling one of our IT support technicians listed below.
The TVC IT personnel office is in the TVCC building in room 204. Contact names and numbers are as follows:
- Kathy Ferrell 455-2817 fnkdf@uaf.edu
- Ivan Gallagher 455-2872 fnibg@uaf.edu
- Dave Mattice 455-2943 fnddm@uaf.edu
Reporting Technical Problems
If there is a problem in one of the labs, please let one of our IT support technicians know about it. Problems often persist much longer than they need to simply because our technical support staff was never made aware of the problem. Please fill out the Help Request Form . Also be sure to leave some way for our technical support staff to contact you in case they need more details about the problem.
Getting Software Installed for Your Class
If you need special software loaded on the computers for the class you are teaching it is important that you let the IT staff know when they e-mail faculty with a request for software on the lab computers. Images are developed for each lab several weeks prior to the start of the semester. If you are aware of delays in getting the software for your class, let the IT staff at TVC know so they can coordinate getting this software installed. Adding additional software to the computers after these images are created is extremely time consuming and may not be possible by the time you need it for your class given the time constraints and other responsibilities our technical support staff face. Please do not come to us just before the semester begins with software that must be installed on the computers to support your class.
Please be aware that all of our lab machines are in a "frozen" state and will not retain any information saved to them after reboot. You may feel free to make changes in your classes or install anything that does not require a reboot to function. When the machine is restarted, it will all disappear.
UAF E-mail Account
Getting a UAF faculty e-mail account enables you to use Faculty Web Server at UAF. You will also use your account if you plan to use the Blackboard system available at UAF. As soon as you are on the payroll, you will automatically be assigned an e-mail account from UAF. To find out your username and activate your account you will need to go to go to the activation page and fill out the details there.
The Office of Information Technology at UAF has a nice page with all the information you will need about all the various accounts will will have at UAF once you are a faculty member. This is a good resource for you to utilize.
You should either check this e-mail regularly or forward everything sent to it to an address of your choosing so that, should students choose to contact you in this manner, you will receive their mail. They may look you up at UAF EDIR and the address shown will always be the UAF address you were assigned.
UAF WebMail
WebMail (aka SquirrelMail) allows University of Alaska Fairbanks students, staff and faculty to read and send e-mail through a web page interface rather than e-mail client software installed on your computer. This is especially useful when traveling.
Forwarding your UAF E-Mail
You can forward your e-mail account so that any e-mail sent to that account will be forwarded to a preferred e-mail account address. This may be useful information to pass on to your students if you are using Blackboard in any of your classes, as it is policy that only UAF e-mail address be entered into the Blackboard system -- having the students forward their UAF e-mail to a preferred e-mail address will provide you an easy way to be assured students are receiving any e-mail sent from your class site on Blackboard.
Information regarding mail forwarding, setting vacation Messages, changing your e-mail password, or general e-mail account maintenance can be found on UAF's Usermin Page Usermin is a handy web interface that will facilitate common E-Mail account tasks such as setting a Mail Forward or Vacation Message. Other tasks are also facilitated by Usermin, such as setting up SSH or checking your disk quotas and changing your password.
What is Blackboard?
Blackboard is a Web-based software platform you can use to help facilitate the delivery and management of your face-to-face course. You can use the Blackboard system to implement any one or combination of the following tools:
- Discussion Forums - easily setup and manage discussion forums
- Digital Drop Box - an easy way for students to submit assignment electronically
- Grade book - enables you to keep students apprised of their progress.
- Announcements - allows you to post reminders, current information or emergency information, like class cancellations, for instance.
- Class Documents - have your students download assignments, lecture notes, PowerPoint slides, and more
Go to classes.uaf.edu to browse some of the courses that are currently available on Blackboard at UAF.
How to Get Your Course Setup On Blackboard
Contact Michael Scott (Scotty) at fnmcs@uaf.edu or by phone at 474-6350 and provide him the following information:
- Course Department, number, and section. (example, CIOS 110 TE1)
- Course Title: (example: Microcomputer Operating Systems: Windows
- Course Instructor: (that's you!)
Blackboard Training
Blackboard training will be offered Spring Semester on campus. Classes are designed for first time users of Blackboard that plan on developing courses. Please call 474-7296 for more information.
TVC will be offering scattered sessions of this training before fall semester as well so that our adjuncts can be trained when it's convenient for them.
UAF Faculty Web Server
UAF Computing & Communications now hosts a Faculty Web Server so that faculty can create and maintain their own web sites at UAF. Please see UAF's Division of Computing and Communications Faculty Web Server page for more information.
How To Get a Faculty Web Server Account
Faculty members who have e-mail accounts will automatically show up on the Faculty Web Server located at www.faculty.uaf.edu. To activate your site all you need to do is upload to it and it will become active.
Getting Your Preferred E-Mail Address Listed
The e-mail address that is displayed to the right of your name on the Faculty Web Server is created automatically based on your UAF e-mail address. If you do not use this e-mail address and would like to have a different e-mail address displayed, contact UAF Computing and Communications help desk at 474-6564.
Microsoft Software License Agreement
UA has a license agreement for a number of Microsoft software programs. Disks for Microsoft Office can be checked out from the TVC IT staff in room 204 at TVCC to install on your home computer or disks can be checked out from Rasmusen Library.
Symantec Anti-virus License Agreement
UAF also has a license agreement for Symantec Anti-virus Corporate version. You must be a current UAF faculty, staff, or student to be eligible for this free download. The software must be downloaded from a computer that is directly connected to the UAF network or see TVC's IT staff for disks and directions for setup on your home computer.
Page Last modified: May 01 2008.
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