CIOS 210 Hardware and Software Configuration and Troubleshooting

Catalog Description
CIOS 210 Hardware and Software Configuration and Troubleshooting
Fundamental hardware and software configuration and troubleshooting. Includes installing, removing, and configuring computer hardware components; installing and configuring software applications and operating systems; diagnosing hardware and software problems; and developing troubleshooting and configuration procedures (Recommended: CIOS 110 or equivalent skills.) (1 - 3+0) As Demand Warrants

Skill Expectations
CIOS 210 is a technical class that assumes solid computer skills. Students should be confident computer users before taking this class. It is not necessary, depending upon computer skills and confidence, to take CIOS 110 before this class.

List of Class Competencies

1. To know and observe safety procedures when working with computer hardware.
    
2. To be able to understand and apply basic concepts of electricity to troubleshooting hardware.
    
3. To be able to analyze if a problem is caused by the operating system, software, hardware, the network, or the user.
    
4. To be able to describe, diagnose, and repair common hardware and operating system problems.
    
5. To be able to describe and diagnose user related problems that are contributing to the hardware or operating system problems.
    
6. To be able to recommend and install appropriate hardware for different user needs.
    
7. To be able to optimize and configure the operating system so that it works efficiently with the installed hardware.
    
8. To be able to apply hardware and software diagnostic and repair tools built into the hardware and the operating system.
    
9. To be able to analyze the common parts of a computer and to remove and replace those parts as appropriate.
    
10. To be able to recommend and install upgrades and improvements to the operating system and hardware to meet the needs of specific users.
     
11. To be able to find, contact, use, and evaluate technical support from hardware and software manufacturers.
     
12. To be able to research purchasing and support information through the Internet.
     
13. To be able to develop backup, antivirus and security procedures appropriate to different computing environments.
     
14. To be able to develop methods of preventing the occurrence or reoccurrence of predictable hardware or operating system problems.

Related Links:

• CIOS Course Descriptions
• Credit for Prior Learning