CIOS 211 Computer Technical Support

Catalog Description
CIOS 211 Computer Technical Support
Prepares students to provide technical support to computer users. Skills include: diagnosing problems, researching solutions, meeting user needs, developing training materials, and giving workshops and lessons. Course may be repeated for credit. (Prerequisite: Comprehensive experience using the Internet.) (1 - 3+0) As Demand Warrants

Skill Expectations
Students should be advanced computer users before taking this course. This course focuses on using and applying previously acquired computer skills.

List of Class Competencies

1. To be able to understand the context of computer support as it relates to the mission or purpose of the client or organization.
    
2. To be able to manage time and to set priorities within the needs of the client or organization.
    
3. To be able to analyze and diagnose the current usage of computers and software by the client or organization.
    
4. To be able to develop a technology plan for a client or organization, that includes current and future hardware, software, and user needs.
    
5. To be able to analyze and diagnose the training needs of the client or the organization and to develop training plans and materials to meet those needs.
    
6. To be able to monitor the current computers usage in an organization and to develop a preventative maintenance plan for both hardware and software that includes regular upgrades and bug fixes for hardware and software.
    
7. To be able to monitor on an on-going basis the quality of computer support being provided and to correct and improve the support as problems develop.
    
8. To be able to understand the ethical issues and expectations of providing computer support such as confidentiality and security.
    
9. To be able to gather current information about computer support and technology and to apply that knowledge to the needs of the client or organization.
    
10. To be able to gather and organize a useful set of information, hardware and software tools that you can use to provide computer support.
     
11. To be able to deliver technical support and training both face to face and at a distance.

Related Links:

• CIOS Course Descriptions
• Credit for Prior Learning